Ways to verify your home listing's location

Guests should feel confident that a home listing is real and where it says it is. That’s why we ask home hosts to verify their listing’s location.

What verification involves

To verify your home’s location, you must show that:

• The property is real
• It’s at the address you’ve listed
• You (or someone you authorize) have access to it

Find more about how the verification process works for hosts or read about verification from the guest perspective.

If you’re required to verify your listing’s location, we’ll notify you and specify which verification method(s) are available for your listing. Not all methods are available to every host.

Whatever method you use, we’ll let you know within 24 hours if your listing is verified or if we need more information.

Method 1: Take 2 photos

Use the Airbnb app to take 2 new photos outside and inside of your place. The inside photo must match a specific photo of the same area from your photo tour.

• Enable precise location sharing and camera permissions
• Be connected to Wi-Fi or have strong cell service
• Make sure your listing address and map pin are correct

Note: Airbnb may use your location data to match your device’s location with your listing.

Verify your home listing using photos and the Airbnb app

Method 2: Record 3 videos

Use your phone’s video camera to record three short videos (under 20 seconds each):

• Inside the listing, showing the living space and exiting the front door
• Outside, showing the front of your place
• Nearby, showing a street sign, nearest intersection, or one within two blocks

Before you start, make sure the info you entered for your home listing’s location and map pin are correct.

• Each video must show a unique code. Before you begin, you’ll be given a unique 4-digit code that will need to be visible in each video. We suggest you write the code on paper (big enough to be visible on camera) and hold it up in each video.
• Your face must appear briefly in each video. If your phone doesn’t allow you to switch between exterior mode (rear facing) and selfie mode (front facing) while taking a video, you can flip the phone around to capture your face.
• Upload saved videos. Once you’re ready, you can upload the videos from any location. You can upload up to 100 MB per video.

Verify your home listing using videos

Method 3: Ask someone else to verify

Live in a different city from your listing? If you’re prompted to match photos or record videos but can’t go to your listing yourself, you can ask someone else to help you verify your listing’s location with photos or videos.

• They must have their own Airbnb account and the latest version of the Airbnb app
• They need to enable precise location sharing and camera permissions
• Provide their email address and we’ll send them instructions

Note: They won’t be granted access to your Airbnb account nor any of your host settings.

Share verification instructions for your home listing

Other methods we may use for verification

Most hosts who are prompted can verify their home listing’s location with photos or videos, but there are additional methods.

Verification by documentation

In some situations, we may request documentation instead of on-site verification.

If we ask you to provide documentation, you’ll take a photo of a qualifying document or upload one you have on file. The image or file must include the entire page—a partial page won’t do. A qualifying document is one that:

• Officially connects you to the listing address, such as a utility bill, mortgage statement, property tax document, or HOA membership
• Clearly displays your name and the full, correct listing address
• Hasn’t been altered in any way
• Is fewer than 60 days old (most documents) or fewer than 365 days old (lease agreements only)
• Is a .png, .jpg, .jpeg, or .pdf file that’s less than 10 MB

We’ll review the document and let you know within 24 hours whether we can confirm the address. If your document is unable to be confirmed, you can try again up to 5 times.

Verification by security code

In some places, for example where it’s required to comply with local rules, you may be asked to verify a listing using a security code sent by mail.

How it works:

• A letter with a unique code will be mailed to your listing’s address
• Enter the code online at the provided URL within 60 days of receiving the letter
• Results typically appear within minutes

To qualify:

• The listing's address must be able to accept mail from an official postal service, not just a package carrier
• You must be able to retrieve mail within the timeframe
• Letter must be sent to the listing address only
• If you don’t receive the letter within 3 weeks, contact us for a new one.

If you have any issues with the code, check that you’ve entered it correctly and that your letter is fewer than 60 days old. If you have multiple listings that need to be verified, make sure that you’re entering the right code for the right listing—the listing’s title is at the top of your letter.

Note: You must be logged in to your Airbnb account to enter your security code. If you’re unable to pick up your mail, a property manager or another authorized person may do so for you and provide you with the URL and code on the letter. We strongly discourage sharing your password.

Troubleshooting listing verification

Having trouble? Here are some tips for troubleshooting home listing verification.